If you don't find the information you need in the questions and answers below, please call Mornington Communications at 519 595-8331, or send us an email.
Please select a link to find the answer to your question.
- Why is ALTO being offered?
- Does this mean I will get two bills?
- How can I receive just one bill?
- What other benefits are there for signing up on ALTO?
- How do I switch to ALTO?
- How do I know which plan best fits my long distance calling needs?
- Do I need to switch to ALTO?
- Will my current calling card work?
- How do I order an ALTO calling card?
- Will my calling card number be the same as my current number?
- How do I make calls using ALTO calling cards?
- Can I make calls using my ALTO calling card when I am traveling?
- I used my ALTO calling card at a payphone and was surprised when I got my phone bill. What happened?
Why is ALTO being offered?
In the past , due to industry regulations, Bell's long distance rates and plans had been added to your Mornington telephone bill--we billed you on behalf of Bell Telephone. Bell now sends their own bill for long distance services to Mornington customers.
Does this mean I will get two bills?
Yes it does. Mornington will continue to bill your local service and any call management features that you have. Bell will bill for any long distance calls you make. If you have any billing issues with your long distance, you will need to contact Bell.
How can I receive just one bill?
Mornington Communications was aware that our co-op members would not like receiving two phone bills. That is why we introduced ALTO Long Distance Services as an alternative. By switching to ALTO, you will continue to receive your local telephone and long distance all on one bill.
What other benefits are there for signing up on ALTO?
Mornington has designed our plans to meet the calling needs of our members, including rate plans with no monthly fees. Mornington does not charge a Network Service fee charged by other long distance providers. And, as a member of the co-operative, if a dividend is declared on ALTO Long Distance, you will be eligible to receive this dividend.
How do I switch to ALTO?
Simply fill out the application form and return it to our office to begin Dialing Into Long Distance Savings. For verification purposes, we must have your signed consent to switch you to ALTO.
How do I know which plan best fits my long distance calling needs?
Mornington suggests that you look at your past couple of months of long distance calling and compare it to any of the ALTO rate plans available. If you are still not sure, please call us for more details.
Do I need to switch to ALTO?
Mornington Communications wants to be your first choice as a service provider for local and long distance — we are a company you already know and trust — but you may also choose another service provider. You will continue to receive your local service from Mornington, but your long distance will come as a second bill. If you have any billing issues regarding your long distance, you will need to call your service provider. If the service provider you choose uses access numbers, you may still want to consider an ALTO calling plan with no monthly fees for the times that you or your guests forget to use the access number first. You would still have the benefit of lower rates than your current service provider.
Will my current calling card work?
If you switch to ALTO Long Distance, you must order ALTO calling cards. Your current calling card will not work.
How do I order an ALTO calling card?
Call Mornington Communications at 519 595-8331 to order your card.
Will my calling card number be the same as my current number?
No, ALTO calling cards have their own numbers, so your new calling card number will not be the same as your current calling card number.
How do I make calls using ALTO calling cards?
It easy! Just click here for complete instructions on using your new ALTO calling card.
Can I make calls using my ALTO calling card when I am traveling?
Your ALTO Calling card will work anywhere in Canada and the United States.
I used my ALTO calling card at a payphone and was surprised by my phone bill. What happened?
Sometimes when placing calling card calls by dialing 0+, you may connect with another carrier who will charge more for your calls. This happens a lot at payphones because there are so many carriers offering pay phone services. The best way to avoid these charges is to always dial 1-866-913-5582 when making calling card calls.