What is Enhanced 9-1-1?


Like regular 911, E911 gives you the ability to contact emergency services from your cellular device. When you dial 9-1-1 on your Mornington Communications cellular device, your call is routed to the 9-1-1 emergency operator for your area.

There are two phases of Enhanced 9-1-1 (E9-1-1) service.

Phase one provides 9-1-1 operators with your cellular number, area code and approximate location.  The operator will know the location of the cellular tower handling your call.  Phase one is currently available in most areas with 9-1-1 service.

Phase two allows for 9-1-1 operators to more accurately locate a phase two-ready mobile device. 

E9-1-1 phase two service is available in most Mornington Communications coverage areas in Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, New Brunswick, Prince Edward Island and Nova Scotia.

Check your local telephone book for emergency services telephone numbers.  You can also contact local emergency operators to find out about the availability of 9-1-1 services in your area.  Do not dial 9-1-1 for this information.

In areas where phase two is available, your location is provided to emergency operators when you dial 9-1-1.

 Mornington cellular devices support both GPS and cell-site triangulation.  When you dial 9-1-1 in areas where E9-1-1 phase two is available, the location system automatically selects the best method to determine your location.

GPS uses radio signals from satellites to calculate the mobile device’s location (similar to car navigation systems.)  GPS radio signals may be affected by weak signals, in covered areas or underground areas.

Cell-site triangulation uses radio signals from cell towers to calculate the cellular device’s location.  This method may be affected by weak signals in covered areas or underground locations.  It may also be limited in areas served by fewer than three cell towers (e.g. in remote rural areas).

 

Dialing 9-1-1 using VoIP apps on Android OS


Wireless customers using VoIP-based apps like Viber and Skype to make calls on Android OS phones may not be able to reach 9-1-1 in case of emergency.

The issue is not Mornington specific and it could affect customers with any wireless service provider.  Google is currently working with their Google Play developers to resolve the issue.

We recommend customers avoid using VoIP apps from the Play store as their default dialer until the issue is resolved.

 

Limitations


Remember that calls to 9-1-1 services (like any calls from a mobile device) are affected by the signal strength in your location.  For example, your call to 9-1-1 may be affected if you make it from a covered underground location.

Access to E9-1-1 services is included in your Mornington monthly rate plan.  However, in some provinces, an additional fee is charged as requested by the provincial government.

The additional monthly fee is as follows:
Quebec                       $0.40
Nova Scotia               $0.43
PEI                                 $0.70
New Brunswick        $0.50
Alberta                         $0.44

Note: province-wide 9-1-1 service is not available in Newfoundland and Labrador.

 

9-1-1 Tips


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