Before Calling Us

We want to help you solve any problems you may experience with Cyg.Net Internet Services. We can solve your problem faster if you follow these steps before calling us:

• Re-start your computer to see if this solves the problem. Call us if the problem returns.
• Write down the exact wording of any error messages you receive.
• Is the problem e-mail from just one sender or from everyone? To verify, send a test message to your own e-mail address. Check to see if you received the message.
• Stay at your computer while calling us. We may need to check your computer settings.
• Please identify your modem, operating system, software, and login phone number.
• If you have a high-speed connection, please note the results of your High Speed test.
• Read our Frequently Asked Questions first to see if the solution is listed there.
• Host Name Address
• For Software & Settings instructions, click here.
  
  

Note: Support hours are changing as of November 30, 2009. Support is available:
		Monday to Friday 8:30 am to 7:00 pm Stratford Office is open during these hours
		Toll Free: 1-866-263-8692 Telephone: 519-272-0451 Email: support@cyg.net