Troubleshooting tips:


We want to help you solve any problems you may experience with Mornington Internet Services. We can solve your problem faster if you follow these steps before calling us:

  • Re-start your computer to see if this solves the problem. Call us if the problem returns.
  • Write down the exact wording of any error messages you receive. 
  • Is the problem e-mail from just one sender or from everyone? To verify, send a test message to your own e-mail address. Check to see if you received the message. 
  • Stay at your computer while calling us. We may need to check your computer settings.
  • Please identify your modem, operating system and software. 
  • If you have a high-speed connection, please note the results of your High Speed test. 
Run Speed Test
 

Support is available:


Mon-Fri: 8:30am - 9:00pm
Sat: 10pm - 5pm
SUN: 10pm - 5pm
 
Toll Free:  1-866-263-8692
Telephone: 519-272-0451

 

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